Shanna Katz is the Head of Operations for The Louise Phillips Forbes Team at Brown Harris Stevens, where she brings a sharp operational mindset and deep industry expertise to one of New York's most respected luxury real estate practices. Before joining BHS, Shanna served as Vice President of Operations at William Raveis NYC, where she developed a comprehensive understanding of what it takes to build and sustain high-performing teams in a competitive market. Her approach is grounded in a simple but enduring belief: relationships matter more than anything. She is known for leading with integrity, fostering trust across all sides of a transaction, and creating an environment where agents and clients alike feel supported at every stage. Shanna was drawn to Brown Harris Stevens for its generations-deep commitment to discretion, trusted relationships, and uncompromising luxury service. In joining The Louise Phillips Forbes Team, she saw an opportunity to learn from one of the industry's true masters and to contribute to a practice built on the same generosity and excellence that has defined Louise's career. As a true New Yorker, Shanna has a particular appreciation for the quiet elegance of the Upper East Side, where pre-war character and enduring charm mirror the kind of real estate she is proud to represent. Outside the office, you might find her exploring new restaurants with her husband and baby girl, or on the softball field with friends.